How can we help?
For account or technical help, email support@souvenir-labs.com. Include your device model, operating system, Riposte version, and a short description of what happened. Never send a sign-in code, private voice note, or another person's personal information by email.
Report a safety or conduct concern
Use the in-app report control whenever possible. It securely includes the account, content, and context needed to investigate. You can also email safety@souvenir-labs.com. Identify the account or content involved and explain what happened. Do not attach or forward a private recording unless we ask for it through a secure process.
Reports are assessed according to risk. We prioritise credible threats, child-safety concerns, targeted harassment, and recordings made or shared without the permission required by law. We may contact you for more information and, where appropriate, tell you the outcome.
Immediate danger: Riposte is not an emergency service. Contact local emergency services if anyone may be at immediate risk.
Block someone
Open the person's profile or the safety menu in a debate, then select Block. Blocking prevents future matching and direct interaction with that person and ends any active shared debate. You can manage blocked accounts from your profile settings.
Delete your Riposte account and data
- Open Riposte and go to your profile settings.
- Select Delete account.
- Review the explanation, then confirm the deletion request.
This permanently deletes your account rather than merely deactivating it. Your account and associated user-generated content will be deleted or de-identified, subject only to limited legal, security, safety, and protected-backup exceptions described in our privacy policy.
If you cannot access the app, email privacy@souvenir-labs.com with the subject Delete my Riposte account. Include the phone number linked to the account, if there is one, but never send a sign-in code. We will use proportionate checks to verify that the account is yours before completing the request.
Privacy requests
To request access, correction, deletion, restriction, portability, or to object to particular processing, email privacy@souvenir-labs.com. Tell us which country you live in and what you are asking us to do so we can apply the correct process.
Appeal a moderation decision
Email safety@souvenir-labs.com with the decision or report reference, the account involved, and why you think the decision should be reconsidered. We will reconsider the context and provide human review where automated systems contributed to the decision. Do not resend prohibited content unless we ask for it securely.